Refund Policy
Last updated: October 2026
This Refund Policy explains the refund rules for our three-day setup, Monthly Mentorship, and any applicable exceptions. These rules are consistent with our service agreement and applicable law.
1. The Three-Day Setup
The three-day setup is a service delivered with you over video call. Because the work is performed live and begins as soon as we start, it is generally non-refundable once it has commenced. If you cancel before the first day, any amount you have paid that has not yet been earned against work performed will be refunded.
2. Monthly Mentorship
Monthly Mentorship renews each month. You may cancel at any time to prevent the next renewal, and you will retain support through the end of the current paid month. Monthly fees for a month that has already begun are non-refundable.
3. Custom Implementation Work
Any custom implementation, additional build work, or tailored integrations quoted separately are billed as agreed. Work that has commenced is generally non-refundable, and any deposit or milestone payments are retained to cover work performed.
4. Usage-Based and Third-Party Charges
Charges from third-party providers — including AI consumption, telephone calls, text messages, email delivery, phone numbers, and payment processing fees — are non-refundable once incurred. We will not add these without discussing them with you first.
5. Exceptions
We may consider refund requests in exceptional circumstances at our discretion. Where required by law, additional consumer rights may apply and are not limited by this policy.
6. How to Request a Refund
To request a refund, contact us using the information on our Contact page with your details and the reason for your request.
This page is provided as a starting template and is not legal advice. Have a qualified attorney review and adapt these policies to your business location, customers, and services before accepting payments.